Return/Exchange Policy & Instructions

CLAIMS & RETURNS: Any active (non-discontinued) product may be exchanged for any reason at any time. Discontinued product may not be exchanged unless the product is defective. A retailer may elect to receive a refund for returned products on opening orders within 90 days of the initial invoice date. Failure to claim within the stated time constitutes acceptance of goods. Refunds shall be made in the same manner (payment method) in which the initial purchase was made.

All returns and exchanges require a Return Authorization (RA) from VIM & VIGR. To obtain an RA, the retailer must contact its VIM & VIGR Account Manager. All returned or exchanged product must be received by VIM & VIGR before the exchanged product, refund or merchandise credit is issued. VIM & VIGR will charge a 15% restocking fee to any exchanged product. If a merchandise credit is issued, it will be valid for 180 days from the date of issue. Credit Memos are automatically applied to the oldest open invoice. If there is no open invoice at the time the credit memo is issued, it will be applied to the next order. Credit Memos can be used for product only. The retailer is responsible for return shipping charges. The retailer is responsible for reporting/filing claims on behalf of its customers within the time frame set forth above.

Step 1: Contact support@vimvigr.com about exchanging product, you will receive a Return Authorization Number.

Our most current Active Styles are eligible for exchange -- our Discontinued Styles are not eligible for exchange. If you are unsure, please refer to the latest seasons catalog. Unfortunately, if you return any other styles, you will not receive credit for them and they cannot be sent back to you.

Step 2: Clearly mark your RA# on the outside of the package and ship to:

Attn: Retail Returns
VIM & VIGR

6900 Kestrel Drive, Unit 6, Missoula, MT 59808

Please make sure that the name of your business appears clearly somewhere on or in the package.

VIM & VIGR will charge a 15% restocking fee to any exchanged product. If a merchandise credit is issued, it will be valid for 180 days from the date of issue. Credit Memos are automatically applied to the oldest open invoice. If there is no open invoice at the time the credit memo is issued, it will be applied to the next order.